Supplement Heroes – Terms and Conditions
1. Introduction
1.1 These terms and conditions (“Terms”) govern your use of the Supplement Heroes website (www.supplementheroes.co.uk) and the purchase of products from Supplement Heroes (“we”, “us”, or “our”).
1.2 By using our website and/or purchasing our products, you agree to comply with and be bound by these Terms.
1.3 We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after any such changes constitutes your acceptance of the new Terms.
2. Products and Pricing
2.1 All products are subject to availability. We reserve the right to discontinue any product at any time.
2.2 Prices for our products are quoted in Pounds Sterling and are inclusive of UK VAT at the applicable rate.
2.3 We reserve the right to change prices at any time without notice.
2.4 Despite our best efforts, a small number of products may be incorrectly priced. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3. Ordering and Payment
3.1 By placing an order, you are offering to purchase a product. All orders are subject to acceptance and availability.
3.2 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email is not an order confirmation or order acceptance from Supplement Heroes.
3.3 Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products to you, unless we have notified you that we do not accept your order or you have cancelled it.
3.4 We accept payment via [list accepted payment methods, e.g., Visa, MasterCard, PayPal].
4. Delivery
4.1 We aim to process and dispatch orders within [X] working days of receiving them.
4.2 Delivery times are estimates and cannot be guaranteed. We are not responsible for any delays caused by destination customs clearance processes.
4.3 If a product is out of stock, we will inform you as soon as possible. You will be given the option to wait for the product to be restocked or to cancel your order.
5. Returns and Refunds
5.1 You have the right to cancel your order within 14 days of receiving the goods, without giving any reason.
5.2 To exercise your right of cancellation, you must inform us of your decision to cancel by a clear statement.
5.3 You must return the goods to us within 14 days of informing us of your cancellation.
5.4 We will reimburse all payments received from you for the goods purchased and will make the reimbursement without undue delay and not later than 14 days after the day we receive the returned goods.
5.5 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.6 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
6. Product Information and Disclaimer
6.1 While we strive to ensure that all product information is correct, manufacturers may alter their product information. We recommend that you do not solely rely on the information presented on our website and that you always read labels, warnings, and directions before using or consuming a product.
6.2 Our products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using our products.
7. Intellectual Property
7.1 All content on our website, including text, graphics, logos, images, and software, is the property of Supplement Heroes or its content suppliers and is protected by UK and international copyright laws.
8. Privacy and Data Protection
8.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with your use of our website or products.
10. Governing Law and Jurisdiction
10.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
11.1 If you have any questions about these Terms, please contact us at info@supplementheroes.co.uk
Last updated: 29 August 2024