Delivery & Returns Policy

Delivery

We deliver to UK addresses only using Royal Mail 24 and Royal Mail 48 services.

  • Royal Mail 24 (1–2 working days)
  • Royal Mail 48 (2–3 working days)
  • Free UK delivery on all orders over £49

Orders are typically dispatched within 1 working day (Monday–Friday).
Delivery times may vary during peak periods or due to unforeseen postal delays.

Tracking

When applicable, you’ll receive a dispatch confirmation email containing tracking information.

Returns & Refunds

Due to the nature of our products, we cannot accept returns or issue refunds for any opened or used supplements for health and safety reasons.

We will, however, replace or refund any items that:

  • Arrive damaged, defective, or incorrect
  • Are reported to us within 14 days of delivery

To start a return or replacement, please email info@supplementheroes.co.uk with your order number and photos (if applicable).

Cancellations

If you wish to cancel your order, please contact us immediately. Orders that have already been dispatched cannot be cancelled.