Privacy Policy
Last updated: 29th August 2024
1. Introduction
Supplement Heroes (“we”, “our”, or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way.
2. Information We Collect
We may collect the following types of personal information:
a) Contact information (name, email address, phone number, shipping address)
b) Payment information (credit card details, billing address)
c) Account information (username, password)
d) Order history and preferences
e) Communication history with our customer service
f) Device and browser information
g) IP address and location data
h) Website usage data
3. How We Collect Information
We collect information through:
a) Direct interactions (account creation, purchases, customer service inquiries)
b) Automated technologies (cookies, web beacons, server logs)
c) Third parties (payment processors, delivery services)
4. How We Use Your Information
We use your personal information to:
a) Process and fulfill your orders
b) Communicate with you about your orders and account
c) Provide customer support
d) Improve our products and services
e) Send you marketing communications (with your consent)
f) Detect and prevent fraud
g) Comply with legal obligations
5. Sharing Your Information
We may share your information with:
a) Service providers (e.g., payment processors, delivery services)
b) Legal and regulatory authorities when required by law
c) Professional advisors (e.g., lawyers, accountants)
d) Business partners (with your consent)
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect
your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
Under UK and EU data protection laws, you have the right to:
a) Access your personal information
b) Correct inaccurate information
c) Erase your information (in certain circumstances)
d) Restrict processing of your information
e) Data portability
f) Object to processing of your information
g) Withdraw consent for marketing communications
To exercise these rights, please contact us using the details provided in Section 11.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. International Data Transfers
Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your information in these cases.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Supplement Heroes
Eastbourne, East Sussex
Email: info@supplementheroes.co.uk
Phone: +44 01323 123456
12. Complaints
If you are unsatisfied with our response to your privacy concerns, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.